ChurnNote helps SaaS founders turn cancellations into feedback, recovery emails, and win-backs.
How it works
When a customer cancels through Stripe or Lemon Squeezy, ChurnNote sends a short plain-text email asking why they left.
If they reply, ChurnNote groups the reason into patterns like pricing, missing feature, bad experience, switched tool, not using it, or failed payment.
What happens next
If someone left because of a missing feature, follow up when that feature ships.
If someone left because pricing was too high, follow up when a lighter plan launches.
If someone left because of a failed payment, run a recovery sequence.
The goal is simple:
Stop guessing why customers leave.
Understand the real reason.
Follow up when there is a real reason to come back.
Main features
- Stripe + Lemon Squeezy cancellation tracking
- Plain-text cancellation emails
- Reply collection
- Churn reason grouping
- Sub-reasons
- Customer timeline
- Win-back queue
- Scheduled follow-up emails
- Automatic win-back follow-ups for some reasons
- Failed payment recovery sequence
- Follow-up drafts for review
- Flat $12/mo pricing
